Frequently Asked Questions
We know that many of you are very curious people, and probably have questions we have
not even thought of. If you have a question you would like answered that is not included in
this listing, feel free to email us at firstname.lastname@example.org and we will try to give you
the information you need. If you ask a really good question, it might even get added to this
- Do you make special orders?
Yes, we do make special orders. However, we require the order to be made in writing and we may
need to exchange several emails to make sure that we have a clear understanding what you want and to set a price. Once we have agreed on a product, we will begin working on your piece. Depending on what is needed, we may require a deposit to cover the cost of materials. This deposit would count toward the final cost of the item, but would not be returned if you cancel your order without purchasing the item.
Once the piece is completed, we will exchange a final
verification email, which will include pictures of the item, all relevant measurements, and
the final cost of the item. If you choose to purchase the item, the purchase will be handled just like any other purchase, including standard shipping and handling and
normal return policies. If for any reason you do not want to purchase the piece, Rock 'N Silver will be free to sell the piece to another customer.
If an item is special ordered, and the final verification email is not answered, or comes
back undeliverable, we will make every effort to contact you. But if we are not able to
reach you, or the final verification email is not answered within 2 weeks, the transaction
will be cancelled.
All special order designs remain the property of Rock 'N Silver and can be used as desired
by Rock 'N Silver.
- I like an item, but can I change the stone (findings, size, etc.)?
Yes! When you look at a specific design's page, for example "Angie Earrings", there are drop down menus with various stones and findings available. Choose the ones you want and then press the button to check out. If you don't see what you are looking for on the list, that item will be considered a special order, and you should contact us directly to discuss what you need.
- Do you take returns?
We take returns under a limited set of circumstances. If you have purchased a piece of
jewelry, please inspect it as soon as it arrives and contact us immediately if there are
any problems. We want you to be satisfied with the jewelry you purchase from us.
If there are any flaws in the manufacture of the jewelery, please return the item to us.
You will have the option at that point of either recieving a
refund for the return shipping and the full purchase
price of the item as reflected by the amount listed in our system, a replacement piece,
or a repair of the damaged jewelry if such a repair can be made without lowering the
quality of the work. We do not accept returns for any reason other than a flaw in the
product. Please be sure to speak with us
right away about any concerns you have about anything purchased from us, and we will do our
best to make sure you are happy with your purchase.
- How much is shipping?
We ship through the USPS, but are currently determining the best and safest way to ship our products.
Please contact us regarding the items you are interested in and we will calculate shipping and
handling based on the size and weight of the item and the amount of protection it needs. For
packages containing items over $35 in value before tax, we require that insurance be purchased
If you would like a piece of pottery shipped, please expect higher shipping rates as they
are much heavier and require more packaging than jewelry.
Shipping and handling are automatically combined when more than one item is included in an order.